To place an order, browse our collection, select the product(s) you want, choose your
preferred options (such as color and size), and click "Add to Cart." Once you’re ready, go to
your cart and click "Checkout" to complete your purchase

We accept major credit cards, including Visa, MasterCard, American Express, and
Discover, as well as PayPal, Apple Pay, and Google Pay. Rest assured, all transactions on
our site are secure.

Orders are processed within 1-2 business days. Standard shipping takes 5-7 business
days, expedited shipping takes 2-3 business days, you’ll receive a tracking number once
your order has shipped.

Yes, you can track your order! Simply visit our Order Tracking page, enter your order
number and email address, and view your shipment’s status.

Yes, we offer returns on eligible items within 15 days of purchase. Items must be in their
original, unused condition with tags and packaging intact. For returns, contact us at
return@belessential.com to start the process. Currently, we do not offer direct exchanges,
please return the item and place a new order for your desired product.

If you receive a damaged or incorrect item, please contact us within 2 days of receiving
your order at return@belessential.com. We’ll assist you in arranging a return and provide a
replacement or refund as necessary.

Yes, we offer both real human hair and high-quality synthetic options. Each product page
specifies the material so you can make the best choice for your needs.

To extend the life of your wig or hair extensions, we recommend using sulfate-free
shampoos and conditioners, storing them on a wig stand, and avoiding excessive heat
unless they are heat-friendly. Please refer to our Hair Care Guide for detailed instructions.

Currently, we only ship within the United States. We hope to expand our shipping options
in the future.

You can reach us at:
Sales Inquiries: sales@belessential.com
Returns & Exchanges: return@belessential.com
Live Chat: Available Monday - Friday, 8:00 AM - 8:00 PM (EST)

Yes, we offer promotions throughout the year. Subscribe to our newsletter to stay updated
on exclusive offers, new arrivals, and seasonal sales!